Please note that you can cancel an order ONLY if it hasn't been shipped out yet. It is the buyers responsibility to provide the correct address, and we will not be held accountable in such circumstances. You will be refunded if the item is damaged on arrival.
Your exchange must be processed as a return and reorder. Please email us to firstname.lastname@example.org or call our Customer Service department at 0086-18856939280 to initiate the return and reorder process. You will be responsible for all return shipping fees. We will not reimburse for original shipping.
Return and full refund:
Products with quality problem in 7 days (from the date products were received) can be returned and refund.
Customer need to send the products back to us, when we receive the products, we will give an full refund.
Products with quality problem in 30 days (from the date products were received) can be returned and replaced.
Customer need to send the products back to us, when we receive the products, we will replace new ones and ship back to customer.